Ok... Not sure if i've sidetrack from my assignment with the topic of "stakeholder analysis: Roles, Beliefs, Experience & Expectations..." Anyway, I found a quotes while doing research. It seems to be quite useful for people who are currently working in the service industry...
"A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption of our work. He is the purpose of it. He is not an outsider to our business. He is a part of it. We are not doing him afavour by serving him. He is doing us a favour by giving us anopportunity to do so." ------------- Mahatma Gandhi
Frankly speaking, think I have really deviate from the assignment topic...
