complaining as a way of life!

This is the formula I have derived from updating of my hp's firmware/OS

change firmware = reconfigure = blood boiled.

I am supposed to be excited or delighted about the matter that my phone has finally been updated with a new OS version. Though reconfiguration may be needed, but i'm alright with it.... BUT! i didn't know that i must go through so much troubles that my mobile service provider will bring to me! After receiving the "new" hp, I decided to log into my gmail account for syncronisation of the email contacts and phonebook (as all the phone contacts are backup into the gmail account. But i was abit unhappy with the fact that i need to configure my GPRS/MMS or watever IDEAS settings. However, after much thoughts, I den found out that my SIM card have that *dial function, and I can actually request for the MMS/GPRS settings by just a click and some replying of SMS. IN the end, this option is the most time wasting channel to get that stupid configuration settings. It asked for my mobile phone model, but all the numbers or words that i have replied are not acceptable - Galaxy Spica, GT-i5700, gti5700, i5700, Galaxy Lite, etc... all are not "registered" in their stupid system. But then one word is accepted even up till now - 5700. and up till now NOTHING WAS RECEIVED even they replied "an mms/gprs settings will be send to you shortly......" 5Hours you call it short ah?! still in counting lor!

the SINtel website also does not even have my model and the samsung newest galaxy S model. WTF! dun they update their website periodically/promptly?! Then, i decided to call the customer service hotline. BLOOD BOILING! dunno waited for how long then my call manage to get thru just to speak to a person that can finally help to save me from all these troubles. A phone w/o internet access means i can't check the arrival timing of the bus/cant check my email/cant check 4d/can't....

momo: (diak 1626... pressed 1.....pressed1..... pressed 4..... pressed pressed.....)
SINtel: auto message - commercial + "Sorry, our customer hotline operators are currently busy, pls hold while we get back to you shortly...*music*"

------ 5 to 10 minutes passed -------

momo: *OS* wah lau! can some freaking moron pls pick up the phone, i dial mcdonald hotline dun even need to wait that long... instant access some more*
(even though i have once work for call centre, and should know how busy this poor operators are, but when you are in the role of a customer, you wont care and think "aiyo... so busy ah... nvm lah...slowly slowly... dun rush and tired urself...)
SINtel: auto message - "Sorry, our customer hotline operators are currently busy, pls hold while we get back to you shortly...*music*"
momo: *OS* haiyo! all i want is a damn setting, this is ur fault for not putting the config settings else i wont be calling these damn line and "stressed" ur operator k?!*
SINtel: auto message - "Dear value customer, do you know that..... singtel website..... self-help...."
momo: *OS* self c me help? i cant even find that piece of info how to self help? call police ah?

------ not sure how much time DIES -------

SINtel: auto message - "Sorry, our customer hotline operators are currently busy, pls hold while we get back to you shortly...*music*"
momo: *OS* damn it! must complain! (writing the complain feedback through their website.

------ after about 5 minutes ------

Operator: "Hi good evening, this is saufi xxxxx........"
momo: *finally ah!!!! suddenly startled, dunno what to say* "Hi, I was trying to configure the GPRS and MMS on my mobile phone just now, however........"
Operator: "No Problem Sir, may I have your handphone brand and model number so I can...... =)"
momo: "sure! my mobile model is............"
Operator: "and may i have your particulars for..............."
momo: "my nric............................"
Operator: "Thank you sir, please hold while............... retrieve the configuration settings"
momo: "no problem..... thanks alot"

------ tick tick tick tick "SHORTLY" again ----------

operator: "Hi sir, we are very sorry. currently I am unable to access the system...... Perhaps you may want to call in tomorrow when..........."
momo: *fumed up/blood starting to boil* "HUH! you mean i have to call in tomorrow again just for the gprs/mms settings" *OS: WTH.... then i waited for so long for WHAT! knn... call in again and again!
operator: "Yes sir,..............." (actually i dun quite remember what he and i said also... the scene is just one typical angry callers called in and throw tantrum... but for me to be angry is acceptable de OK? whu can tahan that "SHORT" wait and in the end he asked you to call in again tomorrow)
momo: *fumed* "I have to go through this whole process again?! surely you have another way to resolve such problem right?...... cant you just sent me the mss settings when your system is up again?*
operator: "Sir, yah actaully we can actually do that..... blee blee blaa blaa dunno say wat reasons.... but may have to wait till....." *can hear from his tone he start to panick abit* (i think his OS must be *SWAY AH.... TIO this kind of caller AGAIN!)
momo: *OS: why must customer began to fume up liao den they say they can actually do that and may not need to call in another day?!* after seconds of thinking.... what if this guy angry den dun wanna help me process that thing?
momo: OR IS IT POSSIBLE THAT i visit any of your "byebye"shop and get the service personnel to configure my phone on the spot?!
operator: "yes sir! you may visit any of or byebye outlets........"
momo: "so is possible huh?!"
operator: "yes sir..... ejdlkwndkjbqwldkblnd"
momo:"ok.... will do.... can you please reflect to your supervisor or watever that your system should have this settings be made available on the web? i believe alot of your VALUED customers are carrying this phone model... you can't be expecting everyone to call in for these settings right?"
operator:"no problem sir, i will reflect back to our management about the suggestions you have provided........"
momo: "okay~ thank you~" *dunno why suddenly my thankyou so hyper also*

----- momo cup dian huey ------

hmmm..... peeps, when you work in the call centre please dun use words such as "shortly" or "sorry". even when i work in the call centre i dun dare to use these words. i always use the word apologies instead. though they are the same meaning, but they have different effect.... sorry seems to be a trigger point to get something BIG to happen. it is never a good word to be use. AND also dun advise the callers to call in again the following day. pls give him another option on how to solve the problem efficiently. becoz his/her mind have plenty of OS and even if he/she call in tomorrow,the problem may not be solved too....

anyway, i am the one.... the fussy and mean customer. Thinking back.... i really am...

>>>request the cake @ summer breeze to be changed after eating half of it (becoz the wrong cake was given)
>>>request the cake @ cafe cartel to be changed even if my friends assured that the cake is normal (but where on earth does the cake have..... "greyish mao mao" at the side but not inside)
>>>the above case. and forgotten how many other cases. ppl beware siah! complain claus is coming to town!

but at times i also dun dare or have the urge to complain. anyway, AB blood people have too much feelings, we are just giving advice to others lor....